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The Home Depot Report Card & Customer Reviews

Ratings Report Card*

The Home Depot The Home Depot

Rated by 100,000 customers since 2000

  • Overall Rating: 8.6Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.7On Time Delivery
  • Customer Support: 8.3Customer Support

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Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 88% 89% 89%
Neutral 3% 4% 4%
Negative 9% 7% 7%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Dec 13, 2009

good product- deliveried well- best part did have to face black friday crowds- loved free shipping
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 12, 2009

I have receive an e-mail that the article that ordered have been sent, but I have not received anything yet, and there is no way to trucking it down for that reason I am unable to know if the item has been sent by UPS or any other carier.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 12, 2009

It was great to be able to purchase non seasonal items.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 11, 2009

Good service.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Dec 11, 2009

The product purchased was a de-icing agent with a gallon pump spray. The pump spray is weak, cheap and barely holds enough pressure to spray the liquid making the product difficult to use and apply. I purchased 3 of these for several people.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Dec 08, 2009

This was not what was described. This generator appears to be an older model. It doesn't have a fuel gauge in the gas tank and is a lot louder than a few of the newer models I have heard running.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 07, 2009

The delivery man advised me that the manfr had shipped the unit on it's side and I should wait 24 hours before I turned it on. As suggested I followed their instructions and plugged it in the next day and turned it on. It hasn't froze any ice cubes yet.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Dec 07, 2009

Dealing wiht Home Depot is alway a great pleasure. They are well stocked and helpful.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Dec 06, 2009

We were very pleased with price and availability of item purchased. Item received in new condition. Very pleased with quality of product.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 4.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Dec 05, 2009

The transaction did not complete due to banking issues. Once this was resolved, the transaction did not complete throught my bank for several days. Several days later, the shipping company delivered my purchase. The doorbell rang at 9 pm.
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